In business since 1997, we believe that our process, our staff, and our company provides the very best equipment available. A World Class process deserves a World Class Warranty. As such, as of June 1st, 2015, we are INCLUDING a LIFETIME PARTS REPLACEMENT WARRANTY on select desktops, notebooks, or Chromebooks. This offer applies to most of our professionally refurbished units OR anything new that you'd like us to quote - at our discretion. For new equipment, our extended coverage "kicks in" after the OEM warranty expires. Of course, the original purchase would have had to have been made through TKO.
No matter how good our process or our people are, we're still dealing with electronic components. Moving parts are typically where we expect to see parts failures; the optical drive no longer ejects the disk, or a power supply fan stops spinning, that sort of thing. In these cases, once the specific part is identified, we simply send you the replacement part. The part arrives in a few days. If you are uncertain of how to replace the part, simply ask for assistance. The beauty of the equipment we typically deal in is such that even someone with little or no computer experience can replace most of the moving parts in as little as a few minutes.
Should a more difficult repair be required (such as the replacement of a motherboard on a notebook), and you prefer not to do the replacement yourself, you can send the equipment back, and we will cover the labor and return freight expense all within a matter of a few days of receipt. We do ask that you keep at least one original box and the original packing material in this unlikely event as the equipment has to arrive in good, physical condition.
You may or may not know, but all Dell corporate grade computers include a lifetime of Technical Support directly from Dell. If you wish to bypass our technical support entirely, you can call Dell directly at 877.773.3355 or visit them at www.support.dell.com. Be sure to follow the prompts and input the Service Tag (found on the side of your PC or bottom of your notebook), so that you can find all the information you’ll ever need.
What IS covered? Any parts (except "consumables") that fail under normal operating conditions - for as long as the original owner has the equipment.
A few examples of a consumable would be a notebook or Chromebook battery or a toner/ink cartridge in a printer (although we don't offer a lifetime warranty on any printers anyhow).
Normal wear and tear is NOT part of what this warranty covers.
BATTERIES: Notebook & Chromebook batteries are considered a "consumable" item and carry a 6 month warranty on used/original batteries, and a 1 year warranty if they are brand new. For specifics of how we determine battery warranty eligibility, check our FAQ section (toward the bottom of the page).
1 - Wear and tear is NOT covered. A keyboard where a key is missing or a mouse where the logo is worn clean - those sort of things are "wear and tear" not warranty parts.
2 - TKOED's Parts Replacement Warranty is NOT an "accidental damage" insurance policy. Liquid damage, abuse/neglect, or any damaged parts caused by accidental drops or even tampering are NOT covered under our warranty.
3 - Our warranty offers are NON-TRANSFERABLE. In other words, the original owner is the ONLY one that qualifies for support or warranty parts.